Returns & Cancellation

Sometimes things don’t work out as planned. If your order isn’t as it should be you have 60 days from receipt of delivery to return it for a refund.

If we sent you the wrong order by mistake, or you received something that became damaged during its journey to you, we will provide a full refund including shipping.

If the return is due to a change of mind, it’s worth noting that the refund won’t include the original shipping fee.

All items should be returned in original condition and in the original packaging.

Remember, all of Charti’s products have a 1 year warranty, so if something goes awry down the track, get in touch and we'll sort out an exchange or refund for you.

Please email us at for any concerns and we will be happy to assist you. 


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